DOT OSP Licence Registration for BPO or Call Centres Online in India

DOT OSP Registration

Service providers in the telecommunication industry such as BPO/call centers, e-commerce, tele banking, telemedicine, tele-education, and other IT enabled services are referred to as ‘Other Service Providers’ or most commonly known as ‘OSP’. For any of these OSPs to provide any telecom services using the telecom resources such as public telecom network, mobile network, digital network, etc., they must be registered with Department of Telecommunication (DOT).

It is mandatory for the OSP to be a Private Limited Company to obtain the OSP registration license.

Required Documents for DOT OSP Registration

In regard to the DOT OSP Registration, following documents are needed:

Certification of Incorporation from the Registrar of Companies
Memorandum and Articles of Association (MOA/AOA)
Board Resolution or Power of Attorney authorizing the authorized signatory with attested signatures
Nature of business or activities of the proposed OSP
List of Directors of the company
Present shareholding pattern of the company indicating equity detail

FAQs DOT OSP

Can a company apply for more than one registration?

Yes, a company can have multiple registrations. After receiving registration for one location, the OSP can apply for another location providing the OSP license of the obtained location and a copy of incorporation by ROC.

For how long is the OSP license valid?

The validity of the OSP license extends upto 20 years from the date of issue, after which it can be extended to upto ten years each time.

Can a registration be transferred to another private limited company?

No. Transfer of OSP registration from one Private Limited Company to another is prohibited by the DOT.

What are the formalities of an OSP after obtaining the license?

Within six months of completion of the financial year, the OSP must submit “Annual Return” to the registering authority. The annual return must indicate the details of the activities of the previous financial year and the status of their continuing the OSP operation. Once the status is validated, the operational OSPs shall be put in the Active OSP list. Those OSPs who do not submit the annual return for consecutive three years will be put in the dormant list and their registration will be cancelled after keeping them for two years in the dormant list. Such list would be made available on the DOT website.

What are domestic OSP and international OSP?

OSP providing the application services within national boundaries is known as Domestic OSP. Whereas, OSP providing application services beyond national boundaries is known as International OSP.

Can a domestic OSP connect with international OSP?

Interconnectivity between Domestic and International OSP is not permitted by the DOT.