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ISP License Surrender Assistance

The ISP License Surrender process is the official process to terminate an ISP authorisation with the Department of Telecommunications. An Internet Service Provider (ISP) company may surrender its licence when it decides to stop providing internet services under the internet service provider license.

Before the surrender gets approved by DoT, the company must clear all the pending dues and complete all the required formalities. For assistance with ISP License Surrender process, connect with our telecom experts at Registrationwala.

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What is the Surrender of ISP License?

The surrender of ISP License refers to official cancellation of an ISP Authorisation by an ISP company through Department of Telecommunications. A company chooses this process when it decides to stop offering internet services to its customers. 

To complete surrender process, all pending dues must be paid and the required compliance formalities must be fulfilled. Once this process is successfully completed, the eligible bank guarantee can then finally be released in alignment with DoT regulations. 

For assistance with ISP registration surrender process, you can get in touch with Registrationwala. Our ISP compliance team will help you complete the entire surrender process smoothly and with ease. In case you want to obtain a telecom authorisation for starting a new telecom business, we can assist you with that as well.

Why do ISPs Surrender their ISP Licence?

ISPs surrender their ISP licence when they no longer want to offer internet services. This may happen due to following reasons:-

  • The company is making changes to its business model or operations.

  • It no longer wants to provide internet services because the business is not profitable enough.

  • The ISP business has merged with another company or has been acquired.

  • It wants to cut down on the operational expenses.

Which Documents are Required for ISP License Cancellation?

The following documents are typically required for ISP licence surrender / cancellation:-

  • A Formal ISP Surrender Request Letter.

  • A Board Resolution Authorising the Surrender of ISP.

  • A Board Resolution for Appointing the Authorised Signatory.

  • No Dues Certificate (NOC).

  • Original ISP License Agreement.

  • Any other documents requested by DoT.

How to Surrender ISP License?

The following steps are involved in ISP license surrender process:-

1

Prepare all the required documents and information for filing the ISP license surrender application.

2

Visit the designated portal for the surrender, i.e., Telecom eServices Portal. Then, log into it by entering the credentials.

3

Fill in the ISP license surrender application form and upload all the required documents.

4

Review the application and then proceed to submit it on the portal.

5

The DoT will scrutinise the application and verify all the submitted documents.

6

If everything is in order, DoT will approve the ISP certificate surrender request and release the Performance Bank Guarantee, if applicable, after the surrender is finalised.

Registrationwala’s Assistance in ISP License Cancellation

Registrationwala is a leading telecom consultancy firm in India, with more than a decade of experience. Our team comprises Chartered Accountants, Company Secretaries, lawyers and many other highly-qualified professionals having extensive expertise in telecom approvals, compliances and surrender of telecom licenses/authorisations.

We can assist you with complete ISP license surrender process by:-

Helping you prepare / collect required documents and information.
Assisting with compliance requirements related to surrender process.
Filing surrender application on your behalf.
Responding to any clarifications / queries raised by the DoT.
Providing our full support until ISP licence surrender process is completed.
Assisting you in obtaining a telecom authorisation for a new business, if required.

Frequently Asked Questions (FAQs)

Q1. What is ISP Surrender Request Letter?

An ISP Surrender Request Letter is a formal letter submitted by an ISP company to Department of Telecommunications to request approval for surrendering ISP licence.

Q2. What is the ISP license surrender fee?+

There is no government fee for surrendering an internet service provider license. However, professional fee will apply if you take assistance from an ISP consultant.

Q3. Which portal do I need to visit for internet service authorisation cancellation?+

For internet service authorisation cancellation, you need to visit the official website of DoT known as Telecom eServices Portal.

Q4. Can Registrationwala help me in surrendering my ISP licence?+

Yes, our ISP consultants at Registrationwala can help you with ISP Licence Surrender process regardless of where your ISP company is located in India.

Q5. Will my internet service provider license surrender request get rejected if my outstanding dues remain unpaid?+

Yes. The DoT may not approve the surrender of your internet service provider license unless all outstanding dues and other applicable obligations have been cleared by your ISP company.

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