Union Health Minister Launches Ayushman Sarathi – PM-JAY WhatsApp Chatbot

• 30 Jun 2026
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Shri Jagat Prakash Nadda, who is the Union Minister of Health and Family Welfare, launched Ayushman Sarathi Chatbot on 29 June 2026. This chatbot has been developed by National Health Authority of the Ministry of Health and Family Welfare. Ayushman Sarathi aims to provide citizens with easy, secure and 24/7 access to Ayushman Bharat Pradhan Mantri Jan Arogya Yojana services via the means of WhatsApp. 

The chatbot lets beneficiaries access essential PM-JAY services anytime and anywhere. It eliminates the need to visit government offices or calls to call centers. Ayushman Sarathi delivers real time information and services directly via WhatsApp. It is built on secure API based integrations with PM-JAY systems. 

Ayushman Sarathi: List of Available Services

Ayushman Sarathi provides a wide range of services focused on beneficiaries. These services include:-

• Eligibility Check for PM-JAY

• My Ayushman Card

• Application for Ayushman Card

• Downloading the Ayushman Card

• Re-doing eKYC

• Linking Aadhaar

• Locking/Unlocking the PM-JAY Card

• Ayushman Vaya Vandana Card for those aged 70 and above

• Viewing Wallet Balance

• Accessing Treatment History

• Finding Nearby Empanelled Hospitals

• Registering, Tracking and Withdrawing Grievances

• Requesting a Callback

• Providing Feedback on Discharge 

Enhancing Beneficiary Experience

Ayushman Sarathi has been designed to enhance accessibility, transparency, and citizen engagement by: 

• Offering instant access to PM JAY services via WhatsApp.

• Enabling real time service delivery via API integration.

• Reducing the need for physical visits and calls to call centers. 

• Supporting timely grievance registration and providing assistance to beneficiaries. 

• Facilitating digital feedback collection after hospital discharge so as to improve monitoring of service quality. 

Related Post: How to Apply for Ayushman Bharat Card (PMJAY)

Digital Governance for Better Healthcare

The Ayushman Sarathi chatbot acts as a vital digital interface between PM JAY beneficiaries and National Health Authority. It enhances service delivery as well as increases beneficiary satisfaction. The chatbot also facilitates data-driven governance as it allows for feedback collection, grievance management and ongoing improvements in healthcare service delivery. 

Ayushman Sarathi represents another important advancement in making healthcare services under Ayushman Bharat more accessible, transparent and focused on citizens via use of digital technologies. 

How to Access Ayushman Sarathi Chatbot?

To access the Ayushman Sarathi chatbot, the beneficiaries can scan the QR code provided below. 

Alternatively, they can send “Hi” on WhatsApp to +91 72908 23838. The chatbot is available 24×7. It provides secure API-based access to PM-JAY services.

Source: Press Information Bureau (PIB)