Whether you want to start a call center or to provide infrastructure to a call center or provide Internet Service to the people, you need licenses from the DOT. We know! It is a bit confusing, considering there is no relation between the two. But the same confusion has affected people who can’t decide which license to get. Therefore, we thought it would be a good idea to educate you about telecom license types.
Following are the types of telecom licenses we will discuss:
Let us start with ISP License – which you get if you want to start as an Internet Service Provider. The ISP License Category is three:
Now not many of you might be able to afford standard ISP License. But still, there is no need to worry– as there is a cheaper alternative: UL VNO License. It is a new form of Unified License suited for ISPs on a tight budget. Much like ISP License, it also has three categories:
The telecom license renewal for a UL VNO License has to be done early because it is valid only for 3 years.
You call it to call center, but the experts call it OSP: the Other Services Provider. OSPs are businesses that use telecom resources to provide services such as BPO, LPO, KPO, RPO, Tele-education, Tele-banking, networking and others. These telecom Licenses in India are also provided by Department of telecommunication. It is to ensure that the telecom resources aren’t misused.
OSP License is location bound, which means that you have to get one OSP License per location if you have multiple call centers.
Setting up a call center is pricey. Therefore, it is always a good idea to share the infrastructure with another OSP to keep the cost a bit down. The Share Infrastructure License is a Telecom License Agreement between two OSPs to share infrastructure. Both parties have to sign this agreement and submit it to the OSP and that’s it, they can begin sharing the resources to perform their tasks.
Call Centres nowadays provide an option for their employees to work from home. It involves a work from home registration – an agreement that avails call center workers be more productive while being in the ambiance of their houses.
OSPs require a lot of infrastructures, which is up to an Infrastructure Provider to provide. You can become an Infrastructure Provider by getting the IP-1 License. With this license, you can provide the following infrastructures:
If you want to provide Audiotex, Voice Call or Unified Messaging services to your clients, you need to get the Audiotax License.
Telecom Licenses in India are of varying types. Now, we hope that we have removed much of the confusion regarding which license you should choose. If you still have doubts, feel free to get in touch with our experts.
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